If people don’t recognize your brand, it doesn’t exist to them. Also, if your brand isn’t standing out, it’s fading into the background. Customers have endless options, and if they don’t feel a connection with your brand, they’ll move on without a second thought.   Even then, most online stores are still playing the same tired game – pushing products instead of building connections. In this landscape, your brand’s presence can be a game-changer when you focus on what actually moves the needle.   We’ve tested countless strategies across hundreds of stores, and we’ve boiled it down to six approaches that consistently deliver results.   Let’s skip the fluff and dive into what really works. These are proven methods that will help your brand stand out in ways your competitors haven’t figured out yet.   1. Build Credibility with Social Proof   Trust is everything in ecommerce. Customers might love your products, but if they don’t trust your brand, they won’t buy. That’s where social proof comes in.   People trust word-of-mouth recommendations 25% more than traditional ads, which means showcasing real customer experiences can make all the difference. The right social proof builds credibility and reduces hesitation.   Here’s how to do it right:   Highlight reviews and ratings: Display star ratings and review counts directly on product pages and collection pages so that shoppers see them at a glance. The more transparent you are, the more confident customers feel. Use real customer testimonials: Feature authentic, unfiltered reviews. Include details like before-and-after results, specific product benefits, or personal experiences to make them more relatable. Leverage user-generated content (UGC): Photos and videos of real customers using your products create trust faster than any ad. Encourage buyers to share their experiences on social media and showcase their content on your site. Showcase trust signals: Badges like “Verified Purchase” and “Best Seller” help reinforce legitimacy. Adding media mentions or influencer endorsements can also strengthen credibility. We’ll discuss this in more detail in section #4.   A great example of this tactic is Transparent Labs, a premium sports nutrition brand in the natural supplements industry.   On their Best Pre-Workout Supplements Collections page, they prominently display star ratings and review counts below each product. This simple yet effective strategy reassures shoppers that others trust their products, making them more likely to purchase.     When done right, social proof turns skepticism into confidence, and confidence drives conversions.   2. Boost Brand Awareness with High-Quality Product Videos   Consumers are bombarded with content daily, and static images alone aren’t enough to grab attention.   That’s why video marketing is a game-changer. So much so that 90% of video marketers say video has helped them increase brand awareness.   A well-crafted product video showcases your products in the best light while building a connection, answering questions, and making your brand more memorable.   Here’s how to do it right:   Showcase products in action. A good video highlights how a product looks, feels, and functions in real life. Show close-ups of key features, demonstrate use cases, and help customers visualize owning it. Keep it high-quality yet concise. Your videos should be visually appealing and professionally shot, but they don’t need to be lengthy. A 30- to 60-second clip is often enough to capture attention and drive interest. Don’t just sell – tell a story. Instead of listing product specs, focus on the benefits and emotions tied to using your product. A compelling narrative sticks with people longer than raw data. Optimize for multiple platforms. Feature your videos on product and collection pages, but don’t stop there. Repurpose them for social media, ads, and email marketing to maximize reach.   A brand that nails this strategy is Golf Cart Tire Supply, a leading supplier of golf cart tires and accessories.   On their Golf Cart Wheels and Tires collections page, they feature a high-quality video that provides an up-close look at their products. Professionally filmed, it adds a personal touch while emphasizing key features, making it easier for buyers to trust their purchase.     Videos bring your products to life in ways static images simply can’t, giving customers that necessary confidence boost before making a purchase.   3. Remove the Most Common Conversion Barriers   Even if shoppers love your products, hesitation can stop them from completing a purchase. Uncertainty about pricing, shipping costs, or product quality can lead to abandoned carts.   Smart brands proactively eliminate these doubts, making the purchase decision as smooth as possible.   Here’s how to do it right:   Be upfront about costs. Unexpected fees at checkout are one of the biggest reasons shoppers bounce. Display shipping costs early, and if possible, offer free shipping. These are some of the most effective conversion boosters. Make returns and refund policies clear. Customers want to know they won’t be stuck with a product they don’t love. A hassle-free return policy reduces risk and increases buyer confidence. Keep the process simple and easy to find. Offer flexible payment options. High-ticket items can lead to sticker shock. Providing financing options or buy now, pay later (BNPL) solutions can make purchases feel more manageable. Highlight quality and trust factors. Reinforce product value with trust signals, such as certifications, materials used, sustainability efforts, or customer guarantees. These details help justify the price and build confidence.   WholeWoodPlayhouses, a brand specializing in ready-to-assemble outdoor kids’ playhouses, shows how to execute this strategy effectively.   On their homepage, they proactively address common concerns by showcasing free shipping, eco-friendly materials, high-quality craftsmanship, and flexible financing options. This transparency reassures buyers, making it easier for them to commit to a purchase.     When you remove friction points, you remove excuses not to buy, turning hesitation into conversion.   4. Boost Buyer Confidence with Trust Badges   Online shoppers are naturally skeptical. They can’t see or touch your products, so they need extra reassurance before making a purchase.   Trust badges instantly signal credibility, helping customers feel safe and confident about buying from you. When used correctly, they reduce hesitation and increase conversions.   Here’s how to do it right:   Highlight secure payment options. Badges from trusted payment providers (like PayPal, Visa, or Mastercard) reinforce that transactions are safe. Display them near the checkout to ease last-minute doubts. Showcase guarantees and certifications. If you offer warranties, money-back guarantees, or industry certifications, make them visible. These badges reassure customers they’re making a risk-free purchase Feature shipping and return policies. Shipping costs and return concerns often stop buyers from completing a purchase. Displaying badges like “Free Shipping” or “Hassle-Free Returns” eliminates uncertainty. Use custom trust badges to address key concerns. Generic badges are useful, but customized trust signals that highlight your unique selling points are even better. Whether it’s “Made in the USA” or “Sustainably Sourced Materials,” these details can be the final push a customer needs.   A brand that executes this well is Pergola Kits USA, a specialist in pergola and pavilion kits.   On their Patio Covers Kits collections page, they use trust badges like “Custom and Oversize Designs,” “Handcrafted in the USA,” and “Free Shipping.” These reassure buyers about quality, customization, and affordability, helping turn hesitant visitors into paying customers.     When buyers feel secure, they buy with confidence. Trust badges make that decision easier.   5. Bring Your Product to Life with Real-World Use   A product sitting on a white background doesn’t inspire much excitement. Shoppers want to see how it fits into their lives. They want to know how it looks, feels, and performs in real-world scenarios.   Showing your product in action helps bridge the gap between browsing and buying, making it easier for customers to picture themselves using it.   Here’s how to do it right:   Use lifestyle imagery and videos. Go beyond static product photos. Show your product being used in real situations by real people. This makes it feel more tangible and relatable. Highlight key benefits in action. Instead of just listing features, demonstrate how your product solves a problem or enhances a customer’s life. Visual storytelling is far more persuasive than text alone. Incorporate different settings and users. Showcase diverse use cases to appeal to a broader audience. Whether it’s different lighting, environments, or people, variety helps more customers connect with your product. Pair visuals with customer testimonials. A real user demonstrating your product alongside a positive review reinforces credibility and trust.   Barefaced, a skincare brand offering science-backed beauty solutions, executes this tactic brilliantly.   On their Liquid Gold serum product page, they feature a video of real people using the serum in various settings. The video highlights the product’s texture and application while reinforcing its effectiveness, making it feel like a must-have in any skincare routine.     When customers see a product in action, they stop guessing and start buying. Real-world visuals provide the confidence they need to make a purchase.   6. Amplify Trust with User-Generated Content   People trust real customers more than brands. As a matter of fact, 43% of consumers want to see content from individuals who actually use the brand they’re considering.   That’s why user-generated content (UGC) is so powerful. It provides authentic, unbiased proof that your products deliver.   Here’s how to do it right:   Encourage customers to share their experiences. Ask buyers to post photos or videos using your product. You can incentivize participation with discounts, giveaways, or simple shoutouts on social media. Feature UGC on key pages. Display real customer photos and testimonials on product pages, landing pages, and even in ads. This builds instant credibility. Make reviews visual. A wall of text won’t grab attention, but images and videos alongside reviews make them more engaging and persuasive. Leverage social proof everywhere. Share UGC on Instagram, TikTok, Facebook, YouTube, and even email campaigns. Seeing everyday people use your product creates a deeper connection than polished brand content.   A brand that nails this strategy is BURST, a leading name in oral care products. On their Original Sonic Toothbrush product page, they showcase customer reviews that include real user images.   These personal snapshots and testimonials make the product feel more trustworthy and relatable, emphasizing the brand’s reputation through social proof.       When real customers become your marketers, trust skyrockets. UGC turns happy buyers into your most effective brand ambassadors.   Wrapping Up   Strengthening your brand presence is all about standing out and connecting on a level that resonates with your customers and keeps them coming back.   These six strategies work because they focus on what customers actually want: authenticity, clarity, and confidence in their buying decisions.   As you take these steps, remember that every interaction shapes how your audience feels about your brand. There’s power in every strategy here – use it to create a brand experience that not only meets expectations but exceeds them.

Staying organized has never been more essential than in the world of today which is rapidly technological. The simple act of a to-do list can prove to be a game-changer for student assignments, working professionals who handle multiple projects at once, and business owners tracking through the implementation of their operations. It will clear your mind and bring clarity to on things that matter most.   A to-do list is not just a list of things to write down, it is about streamlining your workflow. The right app can automate reminders, integrate with your calendar, sync across devices, and even facilitate team collaboration. With so many options available, it might be difficult to choose the right one. Some prioritize simplicity, while others offer advanced automation and collaboration tools.   We have rounded up the top 10 to-do list apps to help you decide which one you will need the most in 2025. For personal needs or for use among your team members, be sure to have everything you are looking for here from a straightforward checklist to feature-rich task managers.   Why Do You Need A To-Do List App?   A to-do list app is not just a digital note of things to do but an organized way of doing them. It comes with reminders and deadlines that make sure you don't miss any assignments or meetings. Thus, a well-organized list will eventually minimize the feeling of stress, increase focus, and prompt the proper utilization of time.   More complex apps, though, include features like automation, recurring tasks, and collaboration, making them highly suitable for either individuals or groups. All personal planners and all-inclusive team management apps fit various styles and needs.   1. Todo App by Troop Messenger is Best for Team Collaboration   Todo App by Troop Messenger is one of the best intuitive task management tools that can be worked parallel with their messaging platform. Users and teams can create, track, or even manage tasks without bouncing between applications.   Key Features:   Create tasks with priority In-app chat allows for instant live updates Facility of File sharing & Attach documents Tasks can be Recurring as a scheduled event. Customizable Dashboard   Best for:   The Todo App by Troop Messenger has the perfect amalgamation of task management for professionals as well as teams. The answer to the perfect workflow without needing an extra application lies here.   2. Todoist- Best for simplicity & smart automation   Todoist is simply a favorite for its clean design and AI-powered automation. Easy to use yet with powerful features to aid users in staying current on their tasks.   Key Features:   Quick task creation from natural language Smart filters to organize the task list efficiently Works with Google Calendar, Slack and Outlook Gamified productivity with "Karma points"   Best for:   Whoever is seeking an easy, minimalistic app that would upgrade their productivity through automation.   3. Microsoft To Do - Best Free Task Manager for Windows Users   This is the perfect to-do list app for you if you work within the Microsoft ecosystem. It will integrate with other Microsoft apps very smoothly, so task management will be effortless.   Key Features:   Personalized daily task recommendations Cloud synchronization with OneNote, Teams, and Outlook Available on Windows, Android, and iOS   Best For:   Microsoft users who need a free and reliable task manager.   4. TickTick – Best for Habit Tracking & Productivity   TickTick is more than a task manager as it comes with habit tracking and time management features, like the Pomodoro technique.   Key Features:   Built-in Pomodoro timer for focused work sessions Smart reminders with custom notifications Team collaboration features Calendar view for scheduling tasks   Best For:   Users who want a single application that can be used to monitor habits and accomplish tasks efficiently     5. Any.do – Best AI-Driven Daily Organizer   Any.do simplifies planning with AI-powered suggestions and location and time-based smart reminders.   Key Features:   Voice assistant integration to create new tasks Location and time-based smart reminders Two-way syncing with Google Calendar and Outlook   Best For:   Users who need an intuitive AI-driven planner for effectively planning their day.   6. Google Tasks – Best for Google Users   For all those users who are majorly dependent on Google apps, Google Tasks offers the most simple tool that perfectly fits with Gmail and Google Calendar.   Key Features:   Drag-and-drop task reordering Accommodates all synchronization with Google services Tasks in breaking bigger tasks into smaller chunks   Best for:   Those Google Workspace users who need an easy-to-use task management application   7. Notion – Best for Custom Workflows   The notion is more than just a task management application. It's an all-in-one workspace where users can build their unique workflows.   Key Features:   Completely customizable databases Kanban boards, calendars, checklists Collaboration tools for teams   Best For:   Users who desire a flexible application that works with their workflow.   8. Trello – Best for Visual Task Organization   Trello is an application based on the Kanban board, which makes it fantastic for tracking projects and organizing tasks.   Key Features:   Drag-and-drop movement of tasks Visual board-based task management Butler-based workflow automation   Best For:   Teams and professionals managing complex projects with lots of moving parts.   9. Habitica – Best for Gamified Productivity   If you need a little motivation, Habitica makes productivity fun by turning task management into a game.   Key Features:   Reward system to complete tasks Customizable challenges and goals Habit tracking for personal growth   Best For:   Users who need an extra push to stay productive.   10. Evernote – Best for Note-Taking & Task Lists   Evernote unites advanced note-taking with task management, and this makes it a very powerful tool for information organization.   Key Features:   Task checklists within notes Cloud-based document storage Advanced search and tagging   Best For:   People who want to integrate note-taking with task management.   How to Select the Best To-Do List App?   Selecting among many options offered is based solely on your criteria. Here is what to think about:   Ease of Use – Having an easy-to-use interface makes task management relatively effortless. Collaboration Tools – Shared checklists, updates in real-time, and integration for team-based communication are ideal for group use. Automation Features- Intelligent reminders for repetitive tasks with automatic scheduling abilities powered by Artificial Intelligence save hours of time in a day. Cross-Device Sync – A perfect to-do app must seamlessly work across mobile, desktop, and web. Budget – Free vs. premium features - establish the best value for money.   Final Recommendations   Best for Teams: Troop Messenger's Todo App (seamless team collaboration) Best for Individuals: Todoist (versatile and user-friendly) Best Free App: Microsoft To-Do (simple yet effective) Best for Habit Building: TickTick (includes Pomodoro timers) Best for Gamification: Habitica (makes productivity fun)   The perfect task manager can simply flip your daily tasks upside down, make sure you never miss a deadline, and stress less over things.   Frequently Asked Questions   1. What is the best to-do list app for teams?   The most effective to-do list app for teamwork is Troop Messenger's Todo App, which integrates task tracking with real-time messaging.   2. What is the best free to-do list app?   Microsoft To Do and Google Tasks both have free and excellent task management capabilities.   3. Which task management app is the best for productivity?   Try out Todoist and TickTick.

With longer sales cycles, larger purchase decisions, and multiple stakeholders involved, B2B companies need smarter ways to manage marketing activities. That’s where marketing automation comes to save the day.   Marketing automation is a powerful tool that has improved how businesses attract, engage, and convert leads. That’s why 98% of marketers agree that marketing automation is very important or extremely important to success, according to Adobe’s State of Marketing Automation report.   In this article, I’ll show you how marketing automation works and why it’s critical for any B2B business looking to stay competitive.   But first…   What is B2B marketing automation?   B2B marketing automation is the use of software and tools to automate repetitive marketing tasks. It helps businesses streamline their processes, track leads, and scale their efforts without sacrificing quality.   Some key components of marketing automation include:   Lead management: Automates lead capture, scoring, and nurturing. For instance, you can set up triggers to automatically send follow-up emails to potential customers based on their interactions with your website. Email campaigns: Creating personalized email sequences tailored to your audience. Tools like MailChimp, Hubspot, or GetResponse allow you to schedule and personalize email marketing campaigns to keep your prospects engaged at every stage of their journey. Customer Relationship Management (CRM): Integrating marketing with sales to track customer interactions. This allows marketing and sales teams to work from the same data and improves collaboration. At its core, marketing automation allows you to focus more on strategy and less on manual tasks. This enables you to focus on the more strategic or complex aspects of connecting with your target audience.   Benefits of B2B marketing automation   According to Accenture, 74% of organizations agree that automation can meet or exceed expectations. Also, 63% of companies plan to increase automation efforts by 2026. This points out the benefits of marketing automation that are left untapped by businesses that are yet to adapt.   So, what are some of the benefits you stand to gain with B2B marketing automation?   1. Saves time   Repetitive tasks like sending follow-up emails, scheduling social media posts, or tracking customer activity consume a significant portion of your work process. And, while they’re important, these repetitive tasks can be distracting too, especially when you need to focus on more strategic aspects of your marketing efforts.   Automation allows you to set up workflows that handle these tasks for you. So, instead of manually onboarding a new client, for example, you can set up an automated sequence of emails to do that. This email sequence will be used to welcome leads and direct them to valuable resources like ebooks, guides, and even blogs to keep them engaged.   You can also use the email sequence to give new leads instructions on the next steps and nudge them to take the desired action.   2. Enhances lead generation   B2B sales depend on consistent lead generation, and marketing automation makes this easier. According to Marketing Dive, 80% of marketing automation users confirm seeing an increase in their leads.   With marketing automation, you can set up processes for generating leads and building a thorough customer database, which is very helpful to your marketing programs.   For instance, let’s say you run a B2B catering service. You can launch a food and drink PR campaign to tell clients about new additions to your menu. Using marketing automation, you can set up landing pages with lead capture forms, collect contact details from interested visitors, and automatically add them to your email list.   You can then continue to nurture those leads over time through targeted email campaigns and lure them through your sales funnel until you get a conversion.   3. Improves personalized customer experiences   One-size-fits-all marketing doesn’t work in the B2B space. Research by Epsilon found that 80% of consumers are more likely to purchase from brands that offer tailored experiences.   Typically, clients want to receive business communications that are specific to their needs. Automation allows you to deliver that.   With marketing automation, you can personalize the customer journey across different channels to ensure each prospect gets content that matches their industry, role, or stage in the buying process.   So, instead of sending the generic marketing message to everyone, you can tailor autoresponders, emails, and SMS campaigns using smart configurations that:   Address clients by their name Delivers dynamic content based on their interests Use personalized calls to action, or Recommend products or services based on previous interactions   And here’s the best part—you don’t have to guess what your customers want. Automation tools track engagement: what they click on, what they download, and how they interact with your site. So, you can leverage these insights when connecting with your B2B clients.   4. Boosts customer engagement   Instead of relying on manual interactions for customer engagement, B2B marketing automation can help optimize the process. You can send timely updates and responses to stay top-of-mind with your clients.   Let’s say someone keeps checking your pricing page but hasn’t taken action—automation can trigger a follow-up email with a special offer or an invite to book a demo.   Social media is another key aspect of marketing that automation helps you manage. After creating your content calendar, you can schedule posts in advance to engage with your audience often enough. You can also run automated social media ads to keep your brand active and attract more prospects.   Additionally, automated chatbots and AI agents can transform your customer support experience. When used to respond to customer queries or address frequent issues, they can improve lead engagement and boost your overall customer experience.   5. Improves lead qualification and nurturing   B2B marketing automation platforms can integrate with CRM (customer relationship management) tools. This makes it easy to collect leads and manage lead data. With this data, leads can be scored based on how they interact with your content. Here’s how this can be helpful:   Your automation software tracks engagement—such as email opens, link clicks, and website visits to identify leads that are highly interested in your offerings and are more likely to convert. Using automated calling software, your sales reps can then follow up on qualified leads based on the information provided by your marketing automation platform and close a sale.   Leads who don’t show as much interest may need more nurturing. So the marketing team continues to send them content for that purpose until the leads are ready to convert.   6. Helps you make data-driven decisions   Marketing automation software allows you to get quick feedback on how your campaigns are performing. This is mostly through metrics like open, click-through rates, and conversion rates. You can use this data to identify possible gaps in your marketing strategies or campaigns. This way, you’re able to make more informed decisions in the future.   Additionally, good B2B marketing automation software offers advanced features like predictive analytics. With this, you can observe historical data like previous client interactions, user trends, and so on. This information can also be used to optimize your marketing strategies for better results.   Tips for optimizing your B2B marketing automation workflow   Seeing the benefits of automating your marketing workflow, there’s no doubt that you’d want to take advantage of it. So, I'll highlight a few tips before we wrap up.   Map out your workflow   The first step to maximizing your marketing automation is to identify critical repetitive tasks in your marketing process. Some examples include lead follow-ups, onboarding emails, social media scheduling, and responding to customer queries.   You want to break these tasks into smaller steps and determine what can be automated and how. To handle customer queries, for instance, you may set up a chatbot with pre-loaded responses.   Create templates for recurring communications   It’s helpful to draft a template for those repetitive interactions in your marketing pipeline. For instance, responses to queries, emails, reminders, and so on.   Be sure to highlight the various use cases for these templates. For example, you can draft an email reminder prompting free trial clients when it’s time to upgrade to a paid subscription. Also, have different variations of these templates.   Thankfully, you can take advantage of AI tools like ChatGPT, Writer, or Claude to draft a decent template, which you can then modify.   Use trigger-based actions   These are automated actions that occur based on specific user behavior or interactions. Here are some examples:   When a lead downloads an ebook, you can automatically add them to a dedicated email list. When a customer hasn’t interacted with you for 30 days, you can send a re-engagement email with a special offer. When a visitor scrolls through your website, a pop-up with a clear call to action is triggered When the visitor lands on your page, your chatbot sends an automated message.   The list goes on. Typically, there’s a trigger for every action you want to automate. You want to be strategic with them and ensure that they guide leads through your sales funnels.   Regularly review and automate your workflow   Occasionally, you should check reports and analytics to see how your automated workflow is performing. This is mostly important because your business goals may change, and you’ll need to optimize your automation to accommodate this.   Also, audience behavior can change over time. If you forget about your automated workflows, they may become redundant and stop generating results.   So, monitor analytics and reports. Identify any areas where automation might be falling short, For instance, workflows that fail to trigger, emails with low open rates, or delays in lead routing. Once you spot any issues, investigate further to pinpoint the glitches and resolve them.   To further optimize your marketing automation, consider using an enterprise risk management software to identify data breaches or compliance issues. For example, as you capture sensitive lead information through automated forms, risk management software can help ensure that your business is compliant with data protection regulations like GDPR.   Conclusion   B2B marketing automation can significantly improve how you run your business. Some core benefits include time savings, better lead generation, personalized customer engagements, improved lead qualifications, and data-driven decision-making.   If you’re big on scaling your B2B efforts and delivering better results, marketing automation isn’t something to ignore. So here are some tips to get started: Map out your workflow to identify areas that automation can improve. Use templates for automated responses. Use trigger-based actions and regularly review your workflow to improve the process.   You can start small by automating one aspect of your marketing and gradually expand. Over time, you’ll be able to build a system that works for you and your team. Good luck!

Startups are inherently dynamic, struggling with constantly changing demands and challenges. Your success starts with making the right decisions covering the type of software that supports your operations. As a startup founder, you may decide between the off the shelf software vs custom software. This choice significantly impacts your ability to scale, adapt to market changes, and achieve long-term growth. But how do you determine what will elevate your startup? Let’s break it down in this post.   What Are Off-the-Shelf Solutions?   Off-the-shelf software refers to readymade applications that are accessible for immediate use. These are often general-purpose solutions designed to cater to a broad audience across diverse industries.   Examples   Popular tools you may know, like Trello, Shopify, and QuickBooks, fall under this category. They provide core features for tasks like project management, e-commerce, or accounting without requiring implementation from scratch.   Benefits of Off-the-Shelf Solutions   What makes this approach beneficial?   Lower upfront cost   Off-the-shelf tools are cost-effective and cater to the needs of startups operating on lean budgets. Subscription-based pricing models (e.g., SaaS) spread expenses in the long run, liquidating the need for substantial initial investments.   Faster implementation   Time is a significant asset for startups. Prebuilt solutions are plug-and-play, so your team can use them almost immediately.   Proven reliability   Since these tools are widely employed, they are predominantly well-tested and perfectly maintained by regular updates from their vendor.   Limitations of Off-the-Shelf Solutions   Of course, this approach has significant limitations.   Limited customization   These tools are created to fulfill a broad range of needs, which means they can’t cater to your startup’s specific needs and may also have excessive features.   Scalability challenges   As your startup progresses and expands, prebuilt solutions may have issues adapting to increasing demands, forcing you to switch or heavily customize.   Third-party dependency   You depend entirely on the third-party provider for updates, support, and functionality modifications. Insufficient control can be a risk.   What Is Custom Software Development?   Custom software development for startups implies made-to-order solutions explicitly designed for your processes and operational peculiarities. This approach implies cooperating with a development team to design software tailored to your workflows, goals, and challenges.   Examples   Let’s imagine an e-commerce startup building a proprietary inventory management system or a fintech organization designing a custom web app specially for their customers and a brand.   Benefits of Custom Software Development   The bespoke approach caters to the exact needs of your business with no reliance on external teams or providers.   Tailored to your needs   Custom software is created with your startup’s peculiarities and processes in mind, ensuring perfect support for your goals.   Scalability and flexibility   Your business can grow alongside your custom software. It equips you with the flexibility to implement new features or integrate with other systems seamlessly.   Competitive advantage   An exclusive, custom-built product can make your startup stand out from the crowd in the market, delivering features that competitors using readymade solutions may lack.   Limitations of Custom Software   Which drawbacks should you be aware of?   Higher initial investment   Custom development requires significant resources from the start, which can be challenging for early-stage startups. However, in the long run, it often proves more beneficial than off-the-shelf solutions, as you have your standalone solution, and you’re free from periodic charges.   Longer development timeline   Unlike off-the-shelf tools, custom solutions take time to design, develop, and deploy. Still, your product is guaranteed to have a longer software lifecycle. Besides, all the further modifications are made exceptionally for your needs.   Ongoing maintenance   Custom software needs regular updates, which requires technical expertise and adds to the overall cost. However, off-the-shelf solutions also require frequent investments for usage.   Custom vs. Off-the-Shelf: A Side-by-Side Comparison   So, what is better for your business – custom or off the shelf software? Let’s consider the difference more accurately by the following aspects.   Cost   Off-the-shelf software generally has a lower initial price, which may seem attractive for startups with limited financial assets. These products are often subscription-based or available as one-time purchases. On the other hand, custom software requires a higher upfront investment since it is built specifically to meet your business’s unique needs. But it’s more profitable in the long run and recoups your expenses much faster, providing higher efficiency, optimizing your processes, and accelerating growth. Besides, you can maximize the value for money and guarantee top-tier product quality by exploring how to outsource software development for startups. This way, you can leverage the expertise of profound technicians, reducing overhead costs and ensuring faster time-to-market without compromising on tailored products.   Flexibility   Flexibility is where custom software truly wins. Off-the-shelf tools come with predefined features and limited customization opportunities, which can restrict their ability to adapt to your startup's rising requirements. In contrast, custom software is designed specifically for your workflows, allowing you to build functionalities that fit your business perfectly and adapt over time as you elaborate.   Scalability   Scalability is integral for startups oriented to long-term growth. Prebuilt software can cope with basic requirements but may struggle to scale with increasing demand or industry-specific, sophisticated procedures. Custom software, in contrast, is designed with scalability prioritized so your business can expand without outgrowing its technology.   Implementation Time   Off-the-shelf tools are ready to use immediately or require minimal setup, catering to startups that need quick deployment. It takes longer to develop and implement tailored software as it is implemented from scratch to meet specific requirements.   Support   Support can vary significantly between the custom or off the shelf software. Readymade software typically has standardized support from the vendor, but, as we’ve earlier mentioned, you’re dependent on their changes, bug fixes, and customer service. With custom software, you have more solid control over maintenance, as the development team can deliver ongoing maintenance tailored to your needs. This approach provides faster resolution of challenges and more personalized assistance.   Aspect Off-the-Shelf Solutions Custom Software Cost Lower upfront cost Higher initial investment Flexibility Limited customization Fully tailored to specific needs Scalability May struggle with growth Designed to scale with your business Implementation Immediate Longer development timeline Support Relies on third-party provider Controlled and tailored by your team   When off-the-shelf is best   Early-stage startups with basic needs and limited budgets may benefit from off-the-shelf tools. For example, a new e-commerce store can use Shopify to get started quickly. Yet, it’s better to go for custom products later, as they support your performance and productivity more efficiently and with a tailored approach.   When custom software wins   Startups with complex workflows or plans for rapid growth can gain a significant competitive edge with custom solutions and facilitate a product that will support the business in the entire market journey. Made-to-order software is also beneficial for highly regulated niches like healthcare or fintech, as it’s essential to ensure you have robust security features and comply with the required guidelines. Put in practice, a logistics startup may need a bespoke platform to manage complex routing and delivery operations.   Questions to Ask Before Deciding   Before choosing between custom software vs off the shelf, ask yourself these key questions:   What are your business goals? Do you aim to scale fast, or are you focusing on immediate efficiency? Can existing solutions meet your needs? Evaluate whether an off-the-shelf tool can address at least 80-90% of your requirements without excessive customization. How important is scalability and flexibility? If your startup operates in a rapidly progressing market, you’ll need software to handle the growth. What’s your budget? Consider not just initial costs but also long-term expenses, covering maintenance, upgrades, and scalability.   Real-Life Examples   You may already be acquainted with the tools that demonstrate the custom software vs off the shelf.   Slack   Slack started as an internal tool for a gaming company and eventually transformed into a widely used off-the-shelf solution. Its ready-to-use functionalities have now made it the go-to collaboration tool for many startups and enterprises.   Uber   Uber opted for custom software to support its ride-sharing platform. The bespoke system handles all the necessary procedures, from geolocation to payments, allowing Uber to be a dominant market player with a seamless, scalable, and visually pleasing product.   Conclusion   Both custom software and off-the-shelf solutions have their strengths and limitations. The right choice depends on your startup’s goals, budget, and vision.   Off-the-shelf tools are cost-effective, quick to implement, and reliable but may fall short in scalability and customization. Custom software provides higher flexibility, scalability, and competitive advantages but requires significant investment and time.   Whatever approach you choose, ensure it aligns with your long-term vision and find a trusted IT partner to guide you through the process. After all, the right software can become the core part of your startup’s success.

Companies know a lot about their employees – so handling employee data properly is crucial for any organization. And so, naturally, protecting this info should be at the top of every company’s priorities.   So, let’s take a look at ways to protect employee information, explore real-world examples, and identify the most effective data security methods.   Why Workplace Privacy is So Important   Think about it: companies store huge amounts of sensitive personnel records, which include not only home addresses, but also extremely confidential information such as Social Security Numbers, financial details, medical records, family contact info...   The sheer volume of personal data held by organizations makes them prime targets for cybercriminals.   Imagine the repercussions of a privacy breach that exposes this sensitive employee data to the public; not only does it jeopardize the safety and well-being of employees, but it can also lead to enormous and possibly irreparable reputational damage for the business itself.   Recent statistics highlight the severity of this issue: in March 2024 alone, over 299 million data records were compromised, marking a terrifying 613% increase from the previous year.   These breaches affect companies of all sizes and across various industries, which just goes to prove that no organization is immune to the threat of data exposure...   In fact, 80% of companies in the U.S. and 85% globally reported being successfully hacked at least once, which often resulted in the theft or compromise of critical data.   What Happens If A Company Suffers A Data Breach?   While devastating, the effects of data breaches aren’t just financial… They can also have massive, long-lasting impacts, like damaging customer trust and hurting employee morale (not to mention putting them all at risk).   For example, when employees feel that their personal information isn’t being taken care of properly, it’s inevitably going to create a sense of distrust (and perhaps even bitterness) in the workplace – and towards their employer.   This sense of insecurity can lead to a million other things, like decreased productivity and increased turnover, since employees are naturally going to look for more secure environments elsewhere.   And that’s just one of the many reasons why it’s so important to handle employee information ethically and securely.   Companies need to put strong data protection measures in place to cover all kinds of sensitive information – from financial records to health data – to effectively reduce these risks.   Real Consequences   Cyber threats are going to keep increasing (there were a staggering 7.6 trillion intrusion attempts reported in 2023!) so the need for strong, ironclad workplace privacy policies is more important than ever.   And yes, the financial impact of a data breach can be huge; in fact, the average cost of a breach reached $4.88 million in 2024, which is a 10% increase from the previous year.   This cost includes not just immediate expenses for fixing the problem and legal fees, but also all the long-term costs from lost business and efforts to repair the company’s reputation. Plus, in some cases, what’s done is done – the damage is irreparable.   When a data breach happens, companies are undoubtedly going to face serious consequences.   First, they have to inform everyone affected by the breach, which can make customers feel even more uneasy if they think their data wasn't protected well (expect a huge backlash).   On top of that, businesses might face fines if they don’t follow data protection laws like GDPR or HIPAA, which can be another huge financial burden.   After a breach, companies will also usually need to conduct in-depth investigationsand audits to figure out how it happened, what went wrong, how to mitigate it in the future, etc.   This often means hiring outside cybersecurity experts, which, you guessed it – means more money.   And that’s not even half of it; companies can see a huge drop in customer loyalty as clients rethink their relationship with a brand that has failed to safeguard their information.   Rebuilding that trust can take years (if even successful at all) and significantly impact sales and market position.   So ultimately, the fallout from a data breach goes well beyond immediate financial losses; it can change how people view the organization and affect its relationships with both customers, shareholders and employees for a long time.   Understanding the Types of Data Your Company Handles – And 6 Ways to Keep it Safe   Not all employee information is equal. Some data requires extra protection due to its sensitive nature.   Understanding the different types of data your company collects is important in order to implement the right security measures.   Take a moment to think about what kind of data your company collects:   Names, addresses, and phone numbers: This basic contact information is often the first line of personal data that needs safeguarding, since it can be used for identity theft or targeted scams. Medical records and health insurance information: This type of data is highly sensitive and protected under laws like HIPAA. Unauthorized access can lead to serious privacy violations and legal repercussions. Performance reviews or disciplinary notes: These documents contain personal evaluations that can impact an employee's career. If leaked, they can damage reputations and create a hostile work environment. Payroll details like bank account numbers: Financial information is particularly vulnerable and valuable to cybercriminals. A breach involving this data can lead to direct financial theft and significant distress for affected employees.   So how do you keep all of this data safe?   1. Make Privacy Policies Clear and Simple   Every workplace needs a privacy policy, but it shouldn’t feel like reading a legal textbook; after all, you want your employees to also be able to read through it and understand what exactly it entails.   Employees, like any other citizen, have the right to know what data is collected about them, for what purpose and for how long, as well as how this data is stored – and which protective measures are taken to secure it.   A good policy explains:   What data the company collects: This includes personal information, work-related data, and any other relevant details. How it’s stored: Employees should know whether their data is kept digitally or in physical files, and what security measures are in place to protect it. Who can see it: Clarifying who has access to employee data helps ensure that only authorized personnel can view sensitive information (ie. no Jenny from Marketing snooping through their stuff!). How employees can access or correct their own information: Providing a clear process for employees to review and update their data empowers them and reinforces their rights. How long it’s stored: Transparency about data retention policies helps employees understand how long their information will be kept and when it will be disposed of securely.   By keeping privacy policies clear and simple, organizations not only comply with legal requirements, but they also create a culture of openness that benefits and reassures both the company and its employees.   2. Limit Access to Sensitive Data   Not everyone in the office needs access to everything.   For example, should someone in marketing be able to view an employee’s medical leave forms? Probably not.   Stick to the “need-to-know” rule. Some HR employees might need access to payroll, but managers probably don’t. The fewer people handling sensitive data, the lower the risk of mistakes or misuse.   Another pro tip is to keep a log of anyone who’s accessed data.   3.  Train Your Team   Even the best security systems won’t help if employees don’t know how to handle data properly.   Most breaches happen because of simple mistakes – clicking a phishing email, using weak passwords, or accidentally sharing sensitive info.   Regular training can make a big difference. Teach your team how to:   Spot phishing scams. Create strong, unique passwords. Think twice before sharing screenshots or photos showing the content on their work computers. Report potential breaches or mistakes quickly.   According to Verizon’s 2022 report, 82% of data breaches involved some type of human element. So – are you still considering whether a team training is worth it?   By focusing on education, you’re tackling a major weak spot – the biggest weak spot.   4. Invest in Secure Technology   Outdated systems are also a ticking time bomb. Investing in modern, secure software is one of the best ways to protect data and prevent potential breaches.   As technology evolves, so do the methods used by cybercriminals, which is why it is so essential to stay ahead of the curve.   Some key tools to consider:   Encryption: Makes data unreadable to unauthorized users. Two-Factor Authentication: Adds an extra layer of security for logins. Backups: Ensures you can recover information if something goes wrong.   Also, give employees a direct line – an alternative number or email – to report privacy concerns, like phishing attempts or suspicious activity.   This encourages a proactive approach to security and helps create a culture where everyone feels responsible for protecting sensitive information.   5. Regularly Check Your Privacy Practices   Think of audits as check-ups for your systems. They help you spot weaknesses before they turn into problems.   Ask yourself:   Are we following the latest privacy laws? Is everyone using secure tools? Are there any unusual access patterns in the system?   6) Avoid Common Mistakes   Even well-meaning workplaces slip up. Some things to watch out for:   Hanging onto old data: If you don’t need it anymore, securely delete it. Keeping unnecessary files increases risk. Using insecure platforms: Avoid free apps for discussing or storing sensitive information. Ignoring red flags: If something seems off, like an unusual number of people accessing private files, don’t ignore it.   Strike a Balance with Technology   Technology can help, but it can also cross boundaries. For example, tracking work hours is fine, but monitoring personal emails is not.   Be open with employees about what’s being tracked and why. Transparency builds trust and ensures everyone feels comfortable.   Conclusion   Protecting employee data means fostering a workplace where privacy is second nature.   When leaders prioritize privacy and set the example, it trickles down to the whole team.   Make privacy part of employees’ day-to-day routines. It’s not a one-time fix; it’s a commitment.   Handle data with care now, and you’ll save yourself – and your employees – a lot of trouble later.

In 2025, the landscape of global communication is rapidly evolving, and live chat apps are becoming essential tools for businesses to connect with customers worldwide. With an increasing emphasis on real-time interactions and personalised customer service, having access to a variety of free live chat apps can greatly enhance a company's ability to communicate seamlessly across borders. From industry giants like WhatsApp Business and Facebook Messenger to more specialized options like Freshchat and Tawk, these 14 free live chat apps offer features such as multilingual support, AI-powered chatbots, and integration with other communication channels. By leveraging these tools effectively, businesses can foster stronger relationships with their international clientele, resolve issues efficiently, and ultimately improve customer satisfaction in a globalized marketplace.   What is a Live Chat App or Software?   The live chat app is designed to make it easier for your teams to communicate with website visitors, potential users, current users, and others. These Live chat apps help in responding to user inquiries. As a result, your customers will make an informed choice about signing up for or using your services.   Depending on the company's choices or operating hours, live chat help can be provided by an Artificial Intelligence (AI) or a person through Generative AI Services. Businesses can offer live chat help via their website, SMS, Facebook Messenger, and other chatting apps.   What are the benefits of installing a free chat for your website?   You may be aware of how excellent your product or service is, but boasting about it on your website or the mobile app won't help customers adopt it; all they need is for their inquiries to be satisfactorily addressed, which you can do using any free live chat app.   In addition, companies that outsource live chat support services to reputed service providers and use popular live chat apps have seen growth in their customer base, while companies that were predicted to fail have succeeded.   Live chat platforms with AI capabilities offer nonstop customer service without human participation. It helps clients resolve problems quickly and resume their tasks right away. It has been demonstrated that live chat help is more effective than calls, emails, and other methods. Some live chat programs can alert your staff to frequent visitors, their behaviour, and others. Conversations can carry on from where they left off and the live chat tools can also be integrated into your native customer service solution. Saves both your budget and the team's productive time. The live chat application provides a remarkable customer experience while assisting you in providing good customer service via live chat.   Free Live Chat Apps Globally   1. Click2Magic     Click2Magic is considered one of the best free live chat apps Globally. This is a free chat app Globally that helps all businesses, micro to large companies manage website visitor engagement operations on a centralized platform. It also allows your team members to evaluate prospective leads and convert them into potential customers. From a single platform, it enables managers to keep tabs on customer expectations, observe purchasing trends, and track visitor behaviour, on that account it made it to the list of best live chat apps.   Using this free global live chat app, companies can integrate chatbots into their websites and mobile applications to respond to client inquiries. Administrators can configure automated replies, check the status of leads, modify or delete prospect information, and set up role-based permissions. Hence, it is the best live chat app for website and mobile apps Additionally, this free chat software allows employees to check chat history, set up a typing indicator, tag information, display location information, add notes, and automatically route inquiries to the proper staff members from a single UI. As per the reviews, Click2Magic is the finest free chatting app Globally that facilitates users with efficient privileges.   Features   Canned responses 24/7 live chat support Rating and tagging Widget customization   2. Appy Pie Live Chat     Appy Pie Live Chat is live chat software that allows businesses to communicate with their website visitors in real time. It provides a variety of features, such as chatbots, canned responses, conversational tagging, and more, to assist businesses in providing a better customer experience. From observing customer behaviour to live chat support, it helps businesses to keep tabs on their website visitor’s activities. It also encourages visitors to stay longer on the website by optimizing the visitor experience.   Online businesses can use Appy Pie Live Chat to improve their customer support services and convert website visitors into paying customers. This free chat software has a simple reporting dashboard that provides quick insights into your customer support performance. Appy Pie Live Chat easily integrates with popular CRM and help desk software. Using Appy Pie Live Chat businesses can reduce the overall cost of their customer support operations and increase repeat business. This is the best free chat software for websites suited for small businesses.   Features   In-built AI-powered live chat Canned responses Third-party app integration Real-time visitor monitoring Email notifications Auto-assign chats to agents Detailed reporting and analytics   3. Tidio     Tidio is a free web chat software that can connect you to any website or platform through specialized plugins without requiring any coding. The Tidio live chat widget adapts to the displays of your clients so they can communicate with you on their tablets and mobile devices. Additionally, they can be altered in terms of positioning and color to match the aesthetics of your website.   With this live chat app for websites, you can build chatbots to automate your messages. Other features include a single shared inbox and preset responses for quick responses. Tidio may integrate many applications, including WordPress, Wix, and others.   Micro and small businesses can avail advantages of Tidio's free plan, which allows up to 3 chat operators additionally chatbots to have unlimited chats with 100 unique visitors per month, and it will enable you to send up to 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.   It is one best live chat mobile apps whose free plan allows up to 3 chat operators and extra chatbots to have unlimited chats among 100 unique monthly visitors. In addition, This free chat app will enable you to send up to 500 automated emails per month, which has prompted a few micro and small businesses to use it as a free live chat app in Globally. It can enable email automation technologies and CRMs to give your customers a customized customer service experience.   Features   Suitable for micro and small businesses Good customer support Website visitor tracking Canned responses Routing   4. Smartsupp     Smartsupp is a free live chat that can become your virtual assistant. This is one of the best live chat apps that brings live chat, chatbots, and video recordings to help you save time and convert visitors into paying customers. It promises to engage your visitors at precisely the correct time to assist your team in convincing the clients to complete the purchase. With Smartsupp, you can quickly design customized automated messages that follow your standards.   With the Smartsupp mentioned above, such as live chat software, you can reply to your clients' emails, chat messages, and Facebook messages in one location. The chatbot allows you to send customized messages to your users, and the video recording capability collects visitor behaviour.   Features   Custom chat box colours Recording history File sharing E-commerce platform integrations Recording filters   5. HubSpot Live Chat     One of the most popular live chat apps is HubSpot, which enables you to communicate with website visitors in real time and turn them into new leads to close more sales. Since the founder, Mr Dharmesh Shah, is Globally, the majority of the users in Globally initially mistook it for a free live chat app in Globally. However, the free live chat platform was founded in Massachusetts, USA.   This live chat software solution is integrated with HubSpot's CRM, enabling incoming chats to be tracked to client contact profiles. Since HubSpot provides an entirely free option by serving as their free live chat app, businesses like micro, and small businesses, or who couldn't afford a live chat app can implement this solution.   Since they don't need to switch between various UIs, HubSpot CRM users will find this free live chat software ideal. Even though you do not use a CRM, you can register for free and put the live chat widget on your website. HubSpot's paid plans.   Features   Canned responses Chatbots Custom branding ABM tools and automation Email automation   6. Chatra     Chatra is a multi-channel messaging live chat tool for your website that is designed for businesses of all sizes. It was created to boost online sales. You may automatically start conversations with website visitors with this live chat application. Contrary to other tools, customers won't leave the conversation because reading receipts and type indicators lets them recognize when you are composing a response.   Chatra offers a trial period of 14 days and a free plan with no time limit, however, only one user or agent may use it. One of its distinctive features is an offline chat widget, which informs clients that your team is occupied and will get back to them shortly.   Features   Form & lead capture bot Offline chat widget Detailed visitor info Typing indicators Chat notes   7. Drift     Drift is a cloud-based live chat, in-app messaging, and email management platform that is specially designed for sales and marketing teams. It offers customizable live chat widgets, email reminders for unfinished discussions, topic archives, email marketing automation, and an AI-powered chatbot. Since Drift promotes live conversations, it does not feature forms to collect customer information.   When a visitor enters their email address, Drift immediately makes their name, location, social network links, company and career information, and more available to users. It also gives users visibility into the page visitors are on when their discussion begins. Drift emails a visitor the entire chat with the option to respond later if they haven't seen a message after 15 minutes.   Drift allows you to build playbooks to target open opportunities when they return to your website and route them to their account executive. When one of their target accounts visits the website, this live chat software will also let the appropriate sales representative know so they can start a conversation.   When visitors return to your website, you can develop playbooks in Drift to target open chances and send them to their account executive. When one of their target accounts visits the website, this live chat software solution will also let the appropriate sales representative know so they can start a conversation.   Features   Custom domain Marketing automation Lead scoring Unlimited contacts Role management   8. Userlike     Userlike is cloud-based live chat software for websites and mobile devices. Their website, Facebook Messenger, or Telegram, enables teams to communicate with clients in real time. Undoubtedly, it is the best free live chat software that enables you to organize discussions by marking them with subjects using conversation tagging. Additionally, creating pre-written messages for typical inquiries is a valuable option.   Userlike doesn't have a ticketing system like other live chat tools, but it can be integrated with third-party ticketing programs using its add-ons or API. Live chat can be incorporated into your current system of business tools as an additional channel with little trouble.   Features   White label Full API Access Live Translation Screen sharing Analytics   Some instant messaging apps like Telegram and team chat apps like Troop Messenger are capable of providing live chat apps through their chat APIs. You cannot use Troop Messenger a free live chat app because it is a fully functional team collaboration software that only offers users a 7-day free trial. However, it does have chat APIs that allow business owners to integrate it into their websites and use it as a live chat tool. Troop Messenger is regarded as an incredibly secure chat app due to its high-security standards, making it capable of defending data against unparalleled vandalism and hacking attempts.   9. Crisp     The live chat solution from Crisp enables you to customize and personalize the chat experience for your customers fully. Whether you run a website, a mobile app, or an e-commerce store, you can tailor your chat widget to your unique needs and build custom automated chat scenarios. You can even share files and images directly from the device. 400,000+ brands are already using Crisp to improve their digital customer experiences.   With Crisp, you can also integrate your live chat solution with third-party messaging apps such as WhatsApp, Facebook Messenger, Twitter, Instagram, and Twilio so that you can connect with customers across a multitude of channels while managing responses from a single shared dashboard. You can also access additional features such as video and audio chat, real-time translations, and even games to keep your customers engaged when you’re offline.   Features   Fully customizable live chat widget Integrated knowledge base Multichannel interactions via Facebook, WhatsApp, etc. LiveTranslate quality for real-time message translation Video and audio chat Advanced chatbot scenarios.   10. Intercom     Intercom is the best free chatting app Globally, which allows you to individually connect with more consumers regardless of the volume of conversations and whether your team is available immediately or later. This business messenger offers more ways to communicate with customers than ever before, including bots, apps, in-app chats, and more.   You will never lose a conversation since your chat history is constantly maintained. Customers could return to a chat whenever they wanted, on any device. It is created to create genuine client encounters while adhering to your brand.   The most customizable messenger ever is the Intercom. Your option for content, format, and style. This is one of the reputed free live chat apps Globally that lets site visitors and customers reply more quickly, improves new user onboarding, and fosters a stronger connection to your content across the customer journey.   Features   Shared Inbox Role-based permissions Salesforce integration Company and behavioural data Team-level workflows   11. Viber     Viber is one of the free live chat apps Globally that provides a wide range of calling and messaging functions and gives you a ton of ways to express yourself is called Viber.   The objective of this one of the few free online chatting apps Globally is to protect your privacy, so you never have to second-guess what you can or cannot discuss when using Viber.   It allows you to set a self-destruct timer to automatically wipe it from the Viber chat on both sides of the conversation after reading it.   The business messenger for Viber may interact and conduct transactions to increase awareness, loyalty, and conversion. There are two main strategies. The first is employing chatbots or similar tools to let customers connect with brands using natural language processing and artificial intelligence. The second is when a live customer support agent is available, allowing clients to ask questions and receive assistance from a knowledgeable agent.   Features   Self-destruct timer to messages Strategic service One-to-one marketing Advertising solutions   12. Tawk.to     Tawk.to is a free chat app Globally that allows you to keep tabs on and converse with website visitors, react to support tickets, manage contacts, and set up a help centre so that users can assist themselves.   To generate articles and shortcuts that will help agents reply more quickly and enable consumers to find assistance without contacting you, you can identify FAQs and record help centre searches.   With real-time client activity monitoring, you can view the pages your visitors are now on, the questions they ask your Knowledge Base and the frequency of their visits. View all of their training at once. Keep a detailed conversation history and see who on the team responded to a customer last.   Ensure the appropriate team member responds at the appropriate moment by tagging and assigning chats to your team members. Your ability to respond appropriately and ultimately produce memorable and satisfying customer experiences depends on your ability to see the whole journey alongside consumer data.   Features   100+ Integrations Ticketing Built-In Real-time Monitoring Customizable Widgets Automated Triggers   13. Olark     Olark offers simple, practical live chat features requiring a few short graphic adjustments to ensure your chat box looks entirely home on your website. A chat box increases the number of talks, purchases, and satisfied consumers.   This free chatting app’s live chat automation rules are simple to set up and may be used to increase client engagement and streamline processes. Automated customer greetings, personalized messages based on visitor activity, chats directed to the appropriate department, the ability to display and conceal your chat window, and more.   You may watch chat volume, customer happiness, and agent activity as often as necessary to make intelligent staffing and priority decisions. Alternatively, you can have summary reports sent directly to your inbox using Olark's extensive live chat reports that update in real time.   Features   Chat Analytics Integrations Searchable Transcripts Accessible Live Chat Automation   14. Desku     Desku is a tool for managing customer service. It helps businesses that sell online to handle customer questions and issues. It brings together messages from different places, so you can see them all in one spot. With Desku.io, you can chat with customers and provide answers to common questions through a knowledge base. It also offers a free trial and 24/7 support. The tool aims to improve communication with customers, make managing a knowledge base easier, and measure how well customer service is doing. However, the reporting features are limited, and the cost starts at $19 per month.   Features   24/7 AI Support 7 Days Free Trial No-Code Chatbot Builder Live Chat Software   Conclusion   Maintaining constant communication with your teams and customers is essential for every organization or industry. While you might already have an efficient team chat app to streamline internal collaboration, integrating a live chat app for user engagement is equally critical. Without it, your website risks becoming a silent platform that fails to connect with visitors effectively.   By exploring the globally available free live chat apps mentioned earlier, you can compare your business requirements with their features to make an informed decision. Choosing the right chat app is crucial for achieving seamless communication—both within your team and with your customers.   Whether you’re searching for the best video chat app for team collaboration or the best live chat app for customer engagement, prioritize essential features that align with your specific needs. Additionally, consider business chat applications that integrate effortlessly with your existing systems to enhance workflow efficiency and productivity.   A well-chosen live chat app can revolutionize your approach to customer support and user engagement, offering a smooth and interactive experience that builds stronger connections and drives satisfaction.